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- Backend: Ticket and TicketComment models (no FK to User) - API: /tickets/* endpoints for submit, view, comment, upvote - Admin: /tickets/admin/* for triage queue - Frontend: /bugs pages (submit, my-tickets, known-issues, detail) - Feature flag: ENABLE_BUG_TRACKER env var (default: true) To disable: Set ENABLE_BUG_TRACKER=false To remove: Delete models_tickets.py, routers/tickets.py, frontend/app/bugs/
140 lines
3.8 KiB
Python
140 lines
3.8 KiB
Python
"""
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Bug Tracker Models - ISOLATED MODULE
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No dependencies on main Elmeg models.
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Can be removed by: deleting this file + routes file + removing router import from main.py
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"""
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from datetime import datetime
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from typing import Optional, List
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from sqlmodel import SQLModel, Field, Relationship
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from enum import Enum
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class TicketType(str, Enum):
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BUG = "bug"
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FEATURE = "feature"
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QUESTION = "question"
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OTHER = "other"
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class TicketStatus(str, Enum):
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OPEN = "open"
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IN_PROGRESS = "in_progress"
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RESOLVED = "resolved"
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CLOSED = "closed"
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class TicketPriority(str, Enum):
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LOW = "low"
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MEDIUM = "medium"
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HIGH = "high"
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CRITICAL = "critical"
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class Ticket(SQLModel, table=True):
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"""
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Support ticket - fully decoupled from User model.
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Stores reporter info as strings, not FKs.
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"""
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id: Optional[int] = Field(default=None, primary_key=True)
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ticket_number: str = Field(unique=True, index=True) # ELM-001
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type: TicketType = Field(default=TicketType.BUG)
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status: TicketStatus = Field(default=TicketStatus.OPEN)
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priority: TicketPriority = Field(default=TicketPriority.MEDIUM)
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title: str = Field(max_length=200)
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description: str = Field(default="")
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# Reporter info - stored as strings, not FK
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reporter_email: str = Field(index=True)
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reporter_name: Optional[str] = None
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reporter_user_id: Optional[int] = None # Reference only, not FK
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# Assignment - stored as strings
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assigned_to_email: Optional[str] = None
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assigned_to_name: Optional[str] = None
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is_public: bool = Field(default=False)
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upvotes: int = Field(default=0)
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# Environment info
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browser: Optional[str] = None
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os: Optional[str] = None
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page_url: Optional[str] = None
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created_at: datetime = Field(default_factory=datetime.utcnow)
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updated_at: datetime = Field(default_factory=datetime.utcnow)
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resolved_at: Optional[datetime] = None
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# Relationships (within ticket system only)
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comments: List["TicketComment"] = Relationship(back_populates="ticket")
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class TicketComment(SQLModel, table=True):
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"""Comment on a ticket - no FK to User"""
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id: Optional[int] = Field(default=None, primary_key=True)
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ticket_id: int = Field(foreign_key="ticket.id")
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# Author info - stored as strings
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author_email: str
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author_name: str
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author_user_id: Optional[int] = None # Reference only
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content: str
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is_internal: bool = Field(default=False) # Admin-only visibility
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created_at: datetime = Field(default_factory=datetime.utcnow)
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# Relationship
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ticket: Optional[Ticket] = Relationship(back_populates="comments")
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# ============ Schemas ============
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class TicketCreate(SQLModel):
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type: TicketType = TicketType.BUG
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priority: TicketPriority = TicketPriority.MEDIUM
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title: str
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description: str = ""
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reporter_email: Optional[str] = None
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reporter_name: Optional[str] = None
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browser: Optional[str] = None
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os: Optional[str] = None
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page_url: Optional[str] = None
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class TicketUpdate(SQLModel):
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status: Optional[TicketStatus] = None
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priority: Optional[TicketPriority] = None
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assigned_to_email: Optional[str] = None
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assigned_to_name: Optional[str] = None
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is_public: Optional[bool] = None
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class TicketCommentCreate(SQLModel):
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content: str
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class TicketRead(SQLModel):
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id: int
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ticket_number: str
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type: TicketType
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status: TicketStatus
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priority: TicketPriority
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title: str
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description: str
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reporter_email: str
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reporter_name: Optional[str]
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is_public: bool
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upvotes: int
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created_at: datetime
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updated_at: datetime
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resolved_at: Optional[datetime]
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class TicketCommentRead(SQLModel):
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id: int
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author_name: str
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content: str
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is_internal: bool
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created_at: datetime
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